Responsibilities

• Coordinate communication between kitchen and front-of-house teams.

• Verify all food orders are complete, accurate, and presented to Waters Edge standards before leaving the kitchen.

• Organize tickets and prioritize orders to ensure efficient service flow.

• Ensure proper garnishes, sauces, and accompaniments are included with every dish.

• Communicate modifications, allergies, and special requests clearly to the kitchen team.

• Assist with quality control and presentation standards.

• Maintain a clean, organized, and efficient expo station.

• Support servers and kitchen staff during busy service periods.

• Help ensure food is delivered promptly to guests.

Qualifications

• Previous restaurant experience preferred but not required.

• Strong attention to detail and organizational skills.

• Ability to multitask and remain calm under pressure.

• Excellent communication and teamwork abilities.

• Ability to stand for extended periods and lift up to 30 pounds.

• Positive attitude and willingness to learn.

• Availability to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive hourly pay

• Flexible scheduling

• Employee dining discounts

• Growth opportunities within a growing hospitality brand

• A fun, energetic, and team-focused work environment

• The opportunity to be part of an exciting new winery and bistro in Midlothian

Waters Edge Winery & Bistro is seeking friendly, attentive, and professional servers to provide an exceptional dining experience for our guests. Servers play a key role in creating a welcoming atmosphere by delivering knowledgeable, efficient, and personalized service.

The ideal candidate enjoys working in a fast-paced environment, has a passion for hospitality, and takes pride in delivering high-quality guest experiences. Servers will guide guests through menu selections, offer recommendations, and ensure each visit is memorable.

Responsibilities

• Greet guests promptly and create a welcoming dining experience

• Present menus and provide detailed knowledge of food, wine, and specials

• Make recommendations based on guest preferences

• Accurately take food and beverage orders

• Deliver food and drinks in a timely and professional manner

• Monitor tables and anticipate guest needs throughout the dining experience

• Process payments accurately using POS system

• Maintain cleanliness and organization of tables and service areas

• Collaborate with kitchen and bar staff to ensure smooth service

• Follow all food safety and alcohol service guidelines

• Assist with opening and closing side work duties

• Support special events, tastings, and busy service periods

Qualifications

• Previous restaurant or customer service experience preferred

• Strong communication and interpersonal skills

• Friendly, professional, and team-oriented attitude

• Ability to multitask in a fast-paced environment

• Attention to detail and accuracy

• Willingness to learn menu items including wine selections

• Ability to stand and walk for extended periods

• Flexible schedule including evenings and weekends

Preferred Skills

• Knowledge of wine or willingness to learn

• Experience using POS systems

• Experience in hospitality or guest service roles

• Ability to provide thoughtful food and wine recommendations

Benefits 

• Competitive hourly pay plus tips

• Flexible scheduling

• Opportunities for growth

• Positive team environment

Schedule

• Part-time and Full-time opportunities available

• Evenings, weekends, and holidays may be required

Waters Edge Winery & Bistro is seeking an experienced and organized Wine Ambassador to oversee all bar operations and ensure an exceptional beverage experience for our guests. This role is responsible for managing daily bar service, providing tastings and maintaining high quality standards.

The ideal candidate has strong knowledge of wine, cocktails, and beverage service, along with leadership experience in a hospitality setting. The Wine Ambassador will play an important role in creating a welcoming atmosphere while ensuring efficiency, consistency, and outstanding guest service.

Responsibilities

• Oversee daily bar operations and ensure smooth, efficient service

• Maintain extensive knowledge of wine, cocktails, beer, and beverage offerings

• Assist guests with beverage recommendations, including wine pairings

• Monitor inventory levels and place beverage orders as needed

• Ensure proper storage and rotation of wine, beer, and spirits

• Create and update cocktail menus and seasonal beverage offerings

• Maintain consistency in drink quality and presentation

• Ensure compliance with alcohol service laws and safety regulations

• Maintain cleanliness, organization, and sanitation of the bar area

• Collaborate with management on promotions, events, and wine tastings

• Track and manage bar costs, waste, and inventory accuracy

• Assist with scheduling and staff coverage as needed

• Provide excellent guest service and resolve concerns professionally

Qualifications

• Previous experience as a Wine Ambassador, Lead Bartender, or similar role

• Strong knowledge of wine, cocktails, beer, and beverage service

• Leadership and team management experience

• Excellent customer service and communication skills

• Strong organizational and problem-solving abilities

• Ability to multitask in a fast-paced environment

• Professional appearance and positive attitude

• Flexible schedule including evenings, weekends, and holidays

• Experience with POS systems and inventory tracking preferred

Preferred Skills

• Wine knowledge or certification (WSET, Sommelier training, or similar) a plus

• Experience creating cocktail menus or beverage programs

• Strong understanding of inventory management and ordering

• Experience in winery, upscale casual, or hospitality environment

• Ability to train and motivate a team

Benefits 

• Competitive hourly rate; $16.00 plus tips

• Opportunities for growth and leadership development

• Opportunity to help shape beverage program and offerings

• Positive team culture

Schedule

• Full-time preferred

• Evenings, weekends, and holidays required

Front of House Manager

Waters Edge Winery & Bistro – Midlothian, VA               Full-Time | Reports to: General Manager

About Waters Edge Winery & Bistro

Waters Edge Winery & Bistro is an exciting new urban winery concept dedicated to creating an amazing guest experience through premium wines supported by a casual but elevated menu. We’re seeking a passionate and experienced Kitchen Manager to lead our culinary team and help build a dynamic, guest-focused kitchen culture in our brand new venue. We hope to open the new venue around Halloween 2025 with some launch events at local outside venues prior to launch.

Position Overview

The Front of House (FOH) Manager is responsible for the leadership, team development, and operational success of the FOH team at Waters Edge Winery & Bistro. This role ensures that all guest-facing areas operate efficiently and uphold the standards of hospitality, quality, and brand identity that define the Waters Edge experience.

Success in this role is defined by:

- Delivering consistently exceptional guest service that drives repeat business and brand loyalty

- Building and maintaining a high-performing, engaged FOH team

- Executing seamless and memorable in-house dining and private events

- Supporting operational leadership in service, training, and guest satisfaction

Key Responsibilities

Team Leadership & Management

·        Hire, onboard, and retain a fully staffed FOH team with low turnover and high engagement

·        Oversee daily FOH operations, ensuring readiness before opening and during service peaks

·        Implement ongoing training programs in service standards, hospitality, and wine knowledge

·        Lead by example to create a team-oriented, accountable culture

·        Maintain documentation of staff performance concerns and conduct performance conversations as required

·        Create and manage FOH scheduling to meet labor and service demands efficiently

·        Support staff coordination for packaging and shipping wine club and e-commerce orders

·        Monitor and drive sales goals including event revenue and wine club membership acquisition

Operational Excellence

·        Ensure all FOH areas (dining room, bar, patio, private event spaces) are clean, welcoming, and guest-ready

·        Manage inventory of service supplies, smallwares, and perishables; execute timely reorders

·        Oversee proper setup and breakdown of all FOH service stations

·        Maintain service standards for personal appearance, uniforms, and cleanliness

·        Serve as a point of escalation for guest concerns, resolving issues diplomatically and professionally

·        Administer and troubleshoot POS systems (Orderport), including register open/close and reporting

·        Ensure legal compliance and best practices in alcohol service and consumption (ServSafe principles)

·        Adjust environmental factors (music, lighting, HVAC) to maintain a comfortable guest atmosphere

·        Maintain and update FOH operational procedures and policy documentation

Event & Private Dining Coordination

·        Collaborate with Events Coordinator and Kitchen Manager to plan and execute private events and winery functions

·        Provide on-site leadership during events to ensure smooth service and guest satisfaction

·        Assist with event planning logistics as needed

Who You Are

·        Passionate about food, wine, and guest experience

·        Effective team leadership through clear communication, coaching, and accountability

·        Strong organizational skills and attention to detail

·        A proactive, solutions-focused mindset with a calm demeanor under pressure

·        Ability to multitask and prioritize in a dynamic, high-volume environment

·        Flexibility to work evenings, weekends, and holidays based on business needs

·        A team-first attitude and willingness to support wherever needed

Qualifications

·        Bachelor's degree in Hospitality Management or related field preferred; equivalent experience accepted

·        Minimum 2 years of FOH restaurant or hospitality management experience required

·        Knowledge of wine varietals, regions, and wine service standards strongly preferred

·        Proficient in POS systems and basic Office tools; familiarity with Orderport is a plus

·        ServSafe Manager Certification preferred (training available)

·        Excellent written and verbal communication skills

Physical Requirements

·        Must be able to stand and walk for extended periods

·        Ability to lift and carry up to 60 lbs

·        Requires fine motor skills, reaching, grasping, bending, and repetitive movement

·        Visual and auditory acuity for interacting with staff, vendors, and guests

Waters Edge Winery & Bistro is an Equal Opportunity Employer and values diversity in its team. We are committed to providing an inclusive environment for all employees and guests.

Introduction:

We are seeking a skilled and experienced Kitchen Manager to join our team and oversee the operation of our restaurant's kitchen. The Kitchen Manager will be responsible for managing kitchen staff, ensuring that food is prepared to the highest standards, and maintaining a clean and organized work environment. The successful candidate will have strong leadership skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Supervise and manage kitchen staff, including hiring, training, and scheduling

• Ensure that food is prepared to the highest standards, including adhering to food safety guidelines and maintaining cleanliness in the kitchen

• Monitor inventory and order supplies as needed

• Develop and implement menus and specials, as well as adjust pricing as needed

• Monitor food and labor costs to ensure profitability

• Maintain a clean and organized work environment, including adhering to cleaning schedules and safety protocols

• Other duties as assigned

Qualifications:

• Minimum of 3 years of experience as a kitchen manager or in a similar leadership role

• Strong leadership and management skills

• Proficiency with kitchen equipment and food safety guidelines

• Knowledge of inventory management and cost control

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

Perks:

• Competitive salary

• Paid time off

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development

• Bonus eligible position

• Positive and supportive work environment